适合先电话说明的情况Situations to describe by phone
- 住宅或公寓被锁门外Locked out of a home or apartment
- 钥匙遗失、断裂或无法转动Lost, broken or non-turning key
- 锁芯空转、锁舌不回位Spinning cylinder or latch problem
- 搬家后需要评估换锁Lock-change assessment after moving
联系前准备Before calling
- 说明 borough、街区、ZIP Code 与建筑类型。Share the borough, neighborhood, ZIP Code and building type.
- 确认问题位于私人单元门还是公共入口。Confirm a private unit door versus a common entrance.
- 准备门、锁芯、锁舌与门框照片。Prepare door, cylinder, latch and frame photos.
- 准备身份证件及居住、所有或物业授权证明。Prepare identification and proof of residence, ownership or property authorization.
操作前确认原则Confirm before work begins
先核实身份与进入授权，再根据门、锁、钥匙及现场情况确认处理范围。锁型、故障、零件、时间与地址可能影响方案和费用；任何新增工作应在操作前说明并获得同意。Verify identity and authorization first, then confirm scope based on the door, lock, key and site conditions. Hardware, failure, parts, timing and address may affect the approach and cost; explain and approve added work before it begins.