适合先电话说明的情况Situations to describe by phone
- 钥匙遗失或无法确认副本数量Lost key or unknown number of copies
- 搬入新住宅、公寓或商铺Moving into a home, apartment or storefront
- 锁芯损坏或钥匙长期卡顿Damaged cylinder or recurring key binding
- 需要调整钥匙管理方式Changing key-control arrangements
联系前准备Before calling
- 拍摄门正面、锁具品牌、锁芯和门边。Photograph the door, hardware brand, cylinder and door edge.
- 说明希望保留现有把手、锁体或智能功能。Identify handles, lock bodies or smart functions to retain.
- 确认房东、物业、业主或企业负责人授权。Confirm landlord, property, owner or responsible-business authorization.
- 操作前确认钥匙数量、零件、兼容性与费用。Confirm key quantity, parts, compatibility and cost before work.
操作前确认原则Confirm before work begins
先核实身份与进入授权，再根据门、锁、钥匙及现场情况确认处理范围。锁型、故障、零件、时间与地址可能影响方案和费用；任何新增工作应在操作前说明并获得同意。Verify identity and authorization first, then confirm scope based on the door, lock, key and site conditions. Hardware, failure, parts, timing and address may affect the approach and cost; explain and approve added work before it begins.